The comment we here more than anything when discussing a Companies need for IT Support is that their previous supplier didn’t communicate with them and they were “put in a queue” despite paying a monthly fee for preferential Support.
Beside this seeming absolutely insane to us, we put effective communication at the top of our list. And that’s not a pleasant voice on the phone fobbing you off, with us you talk to an engineer if not your account manager. We are all about service, customer service is first, second and third. We built Aurora Tech Support around our communication and service, it’s in our company values. And when we drop the ball we kick ourselves hard.
We are so passionate about delivering for you and your company, if you’re having trouble with your current supplier give us an opportunity to wow you.