1st & 2nd Line Support

Job brief

We are looking for a IT Support Engineer to work in a busy environment both on site (Wetherby) providing systems support and sales and off site at the customers offices / homes.

You will need to assist in the day to day duties of a busy IT organisation and keep to the high standards expected. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering sales and support for mission critical infrastructure and ensuring the highest levels of accountability and standards.

As a guide this position will be roughly 70% Engineer Duties 30% Sales / Retail
Responsibilities

Manage and monitor all booked jobs and support tickets
Proactively ensure the highest levels of support for all systems and infrastructure
Provide 1st and 2nd level support
Liaise with vendors and other IT personnel for problem resolution

Requirements

A good working knowledge of IT systems and software
Keen attitude and high standards
Good people skills
Attention to punctuality and appearance
To travel to Wetherby, LS22 for shifts
Experience with monitoring systems
Solid networking knowledge (TCP/IP)

Competitive hourly rate offered

Please email your CV to [email protected]


Retail and Admin Assistant

Job brief

We are looking for a Retail and Admin Assistant to work in a busy retail floor (Wetherby).

You will need to assist in the day to day duties of a busy IT organisation and keep to the high standards expected. You will be part of a talented team that demonstrate superb technical competency, and you will be expected to offer supporting services in the way of customer communication, quotes, proposals, marketing and retail floor support.

As a guide this position will be roughly 45% Retail, 35% Sales / Marketing, 20% Admin
Responsibilities

Communicate with prospective and current clients
Engage with customer base
Organise engineer diaries and task lists
Maintain Retail Floor and Surrounding Areas

Requirements

A basic knowledge of IT terminology and products
Keen attitude and high standards
Good people skills
Attention to punctuality and appearance
To travel to Wetherby, LS22 for shifts

Competitive hourly rate offered

Please email your CV to [email protected]