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Does your business need innovative I.T. support, efficient systems, engaged inspired teams and happy customers?

Does your business need innovative I.T. support, efficient systems, engaged inspired teams and happy customers?

Does your business need innovative I.T. support, efficient systems, engaged inspired teams and happy customers? I know no-one’s going to say no to this, but so many businesses suffer from poor I.T. systems and support for those systems, and don’t just spend a lot of money on support for those systems but cost their businesses…

Business Growth and Development

Business Growth and Development

I was brought in to Aurora Tech Support predominately help existing clients build and develop their businesses through efficient technology, and bring in new clients too but my main role is to pass the Aurora philosophy of teamwork, leadership and communication through technology to our loyal customers. I’ve worked with Aurora on and off now…

Using I.T. to drive your business growth

Using I.T. to drive your business growth

Hopefully you’ve got an amazing team at your company, for that team to really produce results for your business they need systems, amazing systems that wow your clients and prospects and allow amazing communication both in and outside the office. Having a modern I.T. system to run your business is the difference between growth and…

Business I.T. Support Services & Managed Service Provider

Business I.T. Support Services & Managed Service Provider

Finding a reliable I.T. provider for your business can be a tall order, I’m sure this isn’t exclusive purely to I.T. providers but service among most industries have taken a dive. However we know companies rely so much on their I.T. and need a supplier that delivers the best services around, and our focus is…

Why would you run your Windows Server in the Cloud?

Why would you run your Windows Server in the Cloud?

With the explosion of software as a service (Xero, Salesforce etc) hosting your data in the Cloud makes sense. But sometimes you need access to your Company server when you’re out of the office. Traditionally this was managed through VPNs predominately, a link through the internet to your office server. But this is a very…

Is your Business stuck in an I.T. “Catch 22”?

Is your Business stuck in an I.T. “Catch 22”?

It’s the classic quagmire, you need to change your I.T. support provider because they are letting you and your team down, but you don’t have the time to deal with it at the moment. We see and hear this all the time, you’re not alone we promise. And probably the reason you don’t have the…

Protecting your computers and your future too

Protecting your computers and your future too

For 14 years we’ve worked harder than the competition to offer I.T. support that not only keeps all of your I.T. infrastructure working and working well, but to also offer that piece of mind that comes from knowing we’re on your side. We build relationships that mean we both get the most out of working…

Great I.T. support can be sometimes be the slowest.

Great I.T. support can be sometimes be the slowest.

We’ve been working full throttle since December, to be honest December-February are usually more steady away 3rd gear but that’s another post for another day. Our clients have had their fair share of hardware failures and service collapses and we’ve been working around the clock to get systems and services operational again. Over the last…

Aurora Tech Support – Wetherby Computer Shop

Aurora Tech Support – Wetherby Computer Shop

Way back in 2005 we opened a Retail floor in Wetherby, and we met so many amazing people and got to be a huge part of what made the centre of Wetherby so amazing to visit. As the years rolled on we deemed it somewhat unnecessary to have a hugely expensive office and retail floor…

Should you be worried about GDPR?

Should you be worried about GDPR?

As I am sure you’re well aware GDPR is going to be enforced from May this year. There’s plenty of cashing in on GDPR from many sectors, some of them truly mind boggling in terms of what they can offer towards Data law policy. But fear is easy to sell. So how worried should we…

Where will technology put businesses in 5 years time

Where will technology put businesses in 5 years time

I get asked a lot about the changes brought about by the pace of technology, how this will affect businesses and will computers be putting people out of a job. The simple answer is yes and no, computer programs and automation will reduce the need for humans to get involved in certain tasks thus freeing…

How much should I pay for I.T. Support?

How much should I pay for I.T. Support?

I recently had a conversation with a company that had been paying £40 per hour for I.T. support, it’s important to mention that they were far from happy with the service from their current supplier and that’s why we were having a conversation. But before you start searching online for “cheap business IT support in…

Software Support in Harrogate, York, Wetherby and North Leeds

Software Support in Harrogate, York, Wetherby and North Leeds

As well as working with over 400 companies to keep their I.T. Support needs on track Aurora Tech Support also offer software support for many well know packages. We have over 14 years experience working with popular packages such as Sage, Sage Payroll, Iris, Shortcuts POS, Exact Dental and Optisoft to name only a few.…

The importance of Encrypting your data

The importance of Encrypting your data

Data breaches are on the increase, in fact data breaches are the hackers new preferred way of making money from the information they find and can use to extort you. And to fan the flames the Information Commissioner has formed the view that in future, where such losses occur and where encryption software has not…

Apple’s macOS High Sierra allows root access with no password

Apple’s macOS High Sierra allows root access with no password

Firstly we’d like to point out that Security experts warn the public not to try and test the issue locally or remotely, as there is a risk of increasing the attack surface. It all started on Twitter, a software developer claimed it was possible to obtain root access on Apple’s High Sierra without a password.…

An I.T. Partner that’s a breath of fresh air

An I.T. Partner that’s a breath of fresh air

We talk to about 4-5 companies a week about taking over their I.T. Support and offering exactly what they need for their systems and staff to perform efficiently. And more often than not we hear that the main problem companies are experiencing from their current I.T. support solution is the response is slow and inefficient.…

Building success & how to use I.T. as your best advantage

Building success & how to use I.T. as your best advantage

When we talk to small businesses and new startups the challenge they predominately face is growth and how to grow to the next stage where they can really launch their offering and create the success they know is achievable. These businesses find themselves weighed down by the tasks that need doing but stop them carrying…

Part Two: Focus and Discipline

Part Two: Focus and Discipline

We discussed last week the fundamental needs of your business to succeed. Focus, practice and discipline. These three things I have found to be the key to the continued success of Aurora Tech Support. A few years ago we restructured our systems to be built around these three cornerstones and have reaped the benefits more…

Part One: Focusing on the right thing

Part One: Focusing on the right thing

As business owners we’re all trying to get to the same place, a successful business, with happy employees that runs efficiently. We work with business owners across Yorkshire, and there’s one trait they all share, being busy. We know from experience that although everyone is busy, they are not always busy doing the right things.…

Give me 1 hour and I’ll give you 15 back (at least)

Give me 1 hour and I’ll give you 15 back (at least)

As you might expect my day is spent speaking with people about I.T. Support, this morning I had the pleasure of a meeting with a very influential Leeds business man I’ve been very lucky to know about 15 years now. In that meeting we were speaking very candidly and we got to discussing how we…

A pragmatists guide to Cyber Security

A pragmatists guide to Cyber Security

This week as part of Leeds Business Week we had 20 people booked on a free seminar we delivered at The Pit in Leeds City Centre. It was a good bunch of people in attendance and after the seminar we had a really good chat about Cyber Security and there were some amazing questions about…

Yahoo! Tripled it’s quota on what was already largest data breech in history.

Yahoo! Tripled it’s quota on what was already largest data breech in history.

This week Yahoo announced that what was already the largest data breech in history was in fact 300% bugger and that in fact all of it’s 3 billion users had their data obtained. Not the 1 billion it revealed late last year. On Tuesday the company announced that the breach previously disclosed by the company in…

The cost of Noncompliance to your Business

The cost of Noncompliance to your Business

The cost of Noncompliance of regulatory frameworks, PCI DSS, HIPAA and SOX is fast becoming a very real concern for SMEs. Where previously it was assumed that only bigger organisations have to deal with the fall out of Security breaches data and security is fast becoming a very real concern for Businesses of all sizes,…

GDPR and your Client Data

GDPR and your Client Data

Ah GDPR. Makes you want to go back to paper and pen, while a lot is being made of the impending Doom of GDPR being enforced from May 2018 onwards we might be freaking out a little. Or we may not only time will tell. Yesterday morning while meeting with my good friends and business…

The Future of Business – Soon

The Future of Business – Soon

I hear two things constantly, how much technology has changed the Business landscape in the last 10 years and people “wondering” what it’s going to be like in the future. Getting to the point, a lot of people will not be doing what they currently do, the internet and Software as a service will disrupt…

Fines of up to £17m or 4% of turnover for Companies neglecting their security and leaving systems open to cyber attacks

Fines of up to £17m or 4% of turnover for Companies neglecting their security and leaving systems open to cyber attacks

The Government announced today that they will fine Companies up to £17m or 4% of turnover for neglecting their security and leaving systems open to cyber attacks. The Government will target the transport, health and energy sectors. The Department for Digital, Culture, Media and Sport (DCMS) has announced. The plans make sure that those providing…

Every Business is an I.T. Business

Every Business is an I.T. Business

It doesn’t matter what industry you’re in, you’re also in the Technology business, it’s not possible to deliver service to your customers without utilising technology these days. To grow any business today and in the future you need to be collecting data, pulling out the key performance indicators, creating amazing customer experiences, delivering fast responses…

Another week another leak, Swedish Government suffers major Data Leak

Another week another leak, Swedish Government suffers major Data Leak

Today Swedish Prime Minister Stefan Lofven confirmed at a press conference that his administration had likely exposed the personal information of millions of Sweden’s citizens. Back in September 2015 the Swedish Transport Agency outsourced its database and IT service management to private companies in the Czech Republic and Serbia. What seems to have happened is…

7 Reasons You Should Invest in your I.T.

7 Reasons You Should Invest in your I.T.

It’s no secret IT budgets took a knock in 2007 along with Advertising but I doubt you’d find anyone to argue against it’s importance in business and so we seem to have convinced ourselves that as long as we have “I.T.” we’re on to a winner. It would be foolish of me to say you…

FREE Business I.T. Health Check

FREE Business I.T. Health Check

There’s no getting away from it, I.T. is driving Modern Businesses. And if you don’t have I.T. you don’t have it. Inefficient I.T. will see you left behind by your competitors, and there’s no reason for this to happen as Aurora Tech Support (that’s us in case you came here via linked content 😉 will…

Business data backup in Wetherby, Harrogate, Leeds and York

Business data backup in Wetherby, Harrogate, Leeds and York

Many companies backup their core Business Data and many don’t. But not all backup methods were created equal. And the truth is you’re either backing up your data properly or you’re not. In short you should be achieving the following in your Business Data Backup Systems Previous Versions This is perhaps the most important point…

Millennials in the Workplace from Bean Bag Chairs to Treadmill Desks

Millennials in the Workplace from Bean Bag Chairs to Treadmill Desks

  Speaking as a Millennial (#GenerationX/Y) and someone that has employed in the region of 17 Millennials over the past 11 years I hear a lot of good advice and crap advice about “engaging” Millennials in the workplace. Firstly they are Human beings and while bloody difficult to manage at times the same Principles of…

Communication as Standard

Communication as Standard

The comment we here more than anything when discussing a Companies need for IT Support is that their previous supplier didn’t communicate with them and they were “put in a queue” despite paying a monthly fee for preferential Support. Beside this seeming absolutely insane to us, we put effective communication at the top of our…

Problem solvers first, IT Engineers second

Problem solvers first, IT Engineers second

There’s a universal law in the Corporate world No-one buys anything unless there’s a problem to be solved We know that everyone needs what we do, and we know there’s an abundance of IT Support firms popping up. But we know first hand that the phone only rings when there’s an issue to be solved.…

How can an IT Meltdown affect one of the largest Multinational Corporations in the world?

How can an IT Meltdown affect one of the largest Multinational Corporations in the world?

On Saturday an IT glitch affected more than 1,000 British Airways flights meaning many passengers missed trips, lost their luggage or were stranded on aircraft. But how does such a large organisation have such catastrophic IT failures? We’ll the answer is the same reason any company does, IT unfortunately is still not taken seriously enough.…

WannaCry Ransomware: How to protect yourself

WannaCry Ransomware: How to protect yourself

On Friday a global ransomware campaign infected over 10,000 organizations and 200,000 individuals in 150 countries. This includes the UK National Health System which saw ambulances divert from affected hospitals. On Friday a researcher accidentally stopped the ransomware from spreading by registering a domain that served as a kill switch for the ransomware. A few hours ago…

What can we learn from the WanaCrypt0r 2.0 cyber attack on the NHS?

What can we learn from the WanaCrypt0r 2.0 cyber attack on the NHS?

The NHS today confirmed that many Trusts have been hit by a large scale Cyber attack, locking staff out of their computers and causing many to have to move Emergency patients. IT Systems of many NHS Trusts across the country seem to have been hit simultaneously Encrypting crucial files and demanding a Ransom for access.…

Tell us what’s important to your Business and we’ll include it in the contract

Tell us what’s important to your Business and we’ll include it in the contract

It’s not a secret that Aurora Tech Support have built our strong IT Support success through the eyes and ears of our Customers, we know that the single biggest reason for growth is customer service. We’ve always approached what we do with the opinion that if we deliver outstanding service our customers will stay with…

It’s No Longer Big Beats Small now It’s Fast Beats Slow

It’s No Longer Big Beats Small now It’s Fast Beats Slow

We’ve been around the block, we formed Aurora Tech Support in 2003 and over those years our workforce has swelled and condensed, swelled and condensed. We’ve always built our IT Support offering with the philosophy that we should be efficient just like the systems and networks we manage. We have found over the years that…

Free IT SLA Trial to Run Alongside your Current Supplier

Free IT SLA Trial to Run Alongside your Current Supplier

We hear all too often that Prospects are not happy with their current IT Supplier but are locked into a contract or are hesitant about moving as the current supplier “understands their systems”. It’s a real bind for Businesses and we feel your pain, that is why we offer a few Free (No Obligation) SLA…

Why Enthusiasm is the Single greatest asset in IT Support

Why Enthusiasm is the Single greatest asset in IT Support

I know that it’s easy to consider technical knowledge as the single greatest asset for any IT Engineer, but what would you say if I told you that the highest paid engineers are not the most technically gifted. It’s a block that we come up against frequently when taking on fresh faced young Engineers, their…

Using Tech to facilitate the Principles in The 7 Habits of Highly Effective People

Using Tech to facilitate the Principles in The 7 Habits of Highly Effective People

The 7 Habits of Highly Effective People is arguably one one the greatest leadership resources available. And although we can all agree on the content sometimes in our day to day lives we don’t always do the things we know we should do and “revert to type”. Here we will outline a few ways to…

No! No! Not SEO

No! No! Not SEO

“Websites now should be a Manual for your customers and prospects” – Darren Northfield We don’t offer SEO any more, when we started out 14 years ago we were predominately a Digital Solutions provider and one of the first companies offering SEO. And we got really good results, I’ll be honest, not many people were…

Switching from an on site hardware based server to cloud for file storage and email

Switching from an on site hardware based server to cloud for file storage and email

This post is going to focus on Cloud based storage of Files and Email, we’ll likely discuss another time the benefits of using Cloud based Software as a Service (SaaS). The move to Cloud based storage from on site is the biggest growth area in IT and there by you’d assume it’s a logical step.…

Why a Strategic IT Review is the best Free investment you can make in your Business

Why a Strategic IT Review is the best Free investment you can make in your Business

You’re probably already aware we offer a Free Strategic IT Review for your organisation. And we cannot stress enough how this is an unmissable appointment to maintain the health of your business. As well as making sure that your Office IT systems are running efficiently a Strategic IT Review protects your Business from data loss…

How to avoid Ransomware Attacks and How to Recover from one

How to avoid Ransomware Attacks and How to Recover from one

As they say prevention is better than cure, there’s a whole host of things you can do to prevent a Ransomware attack on your business and how to recover data quickly and efficiently in the event of a Security breach. But we know there’s a good chance that if you’re here you may have already…

The right way to set out your IT “stall”​

The right way to set out your IT “stall”​

“Technology is a great business enabler, but it cannot fix a broken business process!” David Hubbard We wrote a Blog post last week called “Narrowing the gap between your IT systems and your workforce“, go visit it’s tremendous. In which we spoke about the importance of integrating great IT systems with a great workforce, so…

Narrowing the gap between your IT systems and your workforce

Narrowing the gap between your IT systems and your workforce

OK lets address the Elephant in the room, I’m going to tell you how important the IT in your businesses is and you’re (probably) going to roll your eyes and think “of course you’d say that” But imagine for a second that Aurora Tech Support was formed because of a passion, a belief that technology…

We redesigned our website and you won’t believe what happened next…

We redesigned our website and you won’t believe what happened next…

The Digital world we live in is a beautiful thing, content delivered instantly straight to our hands, websites a far far cry from how they looked in the early days of the internet. Apple website 1996 We have so much at our finger tips now and it’s so easy to get our brand in front…

We deleted our Blog

We deleted our Blog

We deleted our Blog, over the years we added post upon post in an effort to get content on our website for potential clients to find and in the end we found we had a mess of blog posts that wasn’t easy to read or inviting in the slightest.

Why IT will make or break your company’s success, and why you should care

Why IT will make or break your company’s success, and why you should care

“You are heavily dependent on IT and without it you’d really struggle to run your business.”

IT is disrupting traditional industries, how to avoid the graveyard

IT is disrupting traditional industries, how to avoid the graveyard

The largest Taxi Company in the World don’t own any vehicles and the largest Hotelier in the World doesn’t own any Hotels.

A new type of IT Company

A new type of IT Company

You’ve probably heard us mention that we’re a new type of IT company. We say this because a few years ago a client said to us.