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Communication as Standard

Communication as Standard

The comment we here more than anything when discussing a Companies need for IT Support is that their previous supplier didn’t communicate with them and they were “put in a queue” despite paying a monthly fee for preferential Support. Beside this seeming absolutely insane to us, we put effective communication at the top of our…

Problem solvers first, IT Engineers second

Problem solvers first, IT Engineers second

There’s a universal law in the Corporate world No-one buys anything unless there’s a problem to be solved We know that everyone needs what we do, and we know there’s an abundance of IT Support firms popping up. But we know first hand that the phone only rings when there’s an issue to be solved.…

How can an IT Meltdown affect one of the largest Multinational Corporations in the world?

How can an IT Meltdown affect one of the largest Multinational Corporations in the world?

On Saturday an IT glitch affected more than 1,000 British Airways flights meaning many passengers missed trips, lost their luggage or were stranded on aircraft. But how does such a large organisation have such catastrophic IT failures? We’ll the answer is the same reason any company does, IT unfortunately is still not taken seriously enough.…

WannaCry Ransomware: How to protect yourself

WannaCry Ransomware: How to protect yourself

On Friday a global ransomware campaign infected over 10,000 organizations and 200,000 individuals in 150 countries. This includes the UK National Health System which saw ambulances divert from affected hospitals. On Friday a researcher accidentally stopped the ransomware from spreading by registering a domain that served as a kill switch for the ransomware. A few hours ago…

What can we learn from the WanaCrypt0r 2.0 cyber attack on the NHS?

What can we learn from the WanaCrypt0r 2.0 cyber attack on the NHS?

The NHS today confirmed that many Trusts have been hit by a large scale Cyber attack, locking staff out of their computers and causing many to have to move Emergency patients. IT Systems of many NHS Trusts across the country seem to have been hit simultaneously Encrypting crucial files and demanding a Ransom for access.…

Tell us what’s important to your Business and we’ll include it in the contract

Tell us what’s important to your Business and we’ll include it in the contract

It’s not a secret that Aurora Tech Support have built our strong IT Support success through the eyes and ears of our Customers, we know that the single biggest reason for growth is customer service. We’ve always approached what we do with the opinion that if we deliver outstanding service our customers will stay with…

It’s No Longer Big Beats Small now It’s Fast Beats Slow

It’s No Longer Big Beats Small now It’s Fast Beats Slow

We’ve been around the block, we formed Aurora Tech Support in 2003 and over those years our workforce has swelled and condensed, swelled and condensed. We’ve always built our IT Support offering with the philosophy that we should be efficient just like the systems and networks we manage. We have found over the years that…

Free IT SLA Trial to Run Alongside your Current Supplier

Free IT SLA Trial to Run Alongside your Current Supplier

We hear all too often that Prospects are not happy with their current IT Supplier but are locked into a contract or are hesitant about moving as the current supplier “understands their systems”. It’s a real bind for Businesses and we feel your pain, that is why we offer a few Free (No Obligation) SLA…

Why Enthusiasm is the Single greatest asset in IT Support

Why Enthusiasm is the Single greatest asset in IT Support

I know that it’s easy to consider technical knowledge as the single greatest asset for any IT Engineer, but what would you say if I told you that the highest paid engineers are not the most technically gifted. It’s a block that we come up against frequently when taking on fresh faced young Engineers, their…

Using Tech to facilitate the Principles in The 7 Habits of Highly Effective People

Using Tech to facilitate the Principles in The 7 Habits of Highly Effective People

The 7 Habits of Highly Effective People is arguably one one the greatest leadership resources available. And although we can all agree on the content sometimes in our day to day lives we don’t always do the things we know we should do and “revert to type”. Here we will outline a few ways to…

No! No! Not SEO

No! No! Not SEO

“Websites now should be a Manual for your customers and prospects” – Darren Northfield We don’t offer SEO any more, when we started out 14 years ago we were predominately a Digital Solutions provider and one of the first companies offering SEO. And we got really good results, I’ll be honest, not many people were…

Switching from an on site hardware based server to cloud for file storage and email

Switching from an on site hardware based server to cloud for file storage and email

This post is going to focus on Cloud based storage of Files and Email, we’ll likely discuss another time the benefits of using Cloud based Software as a Service (SaaS). The move to Cloud based storage from on site is the biggest growth area in IT and there by you’d assume it’s a logical step.…

Why a Strategic IT Review is the best Free investment you can make in your Business

Why a Strategic IT Review is the best Free investment you can make in your Business

You’re probably already aware we offer a Free Strategic IT Review for your organisation. And we cannot stress enough how this is an unmissable appointment to maintain the health of your business. As well as making sure that your Office IT systems are running efficiently a Strategic IT Review protects your Business from data loss…

How to avoid Ransomware Attacks and How to Recover from one

How to avoid Ransomware Attacks and How to Recover from one

As they say prevention is better than cure, there’s a whole host of things you can do to prevent a Ransomware attack on your business and how to recover data quickly and efficiently in the event of a Security breach. But we know there’s a good chance that if you’re here you may have already…

The right way to set out your IT “stall”​

The right way to set out your IT “stall”​

“Technology is a great business enabler, but it cannot fix a broken business process!” David Hubbard We wrote a Blog post last week called “Narrowing the gap between your IT systems and your workforce“, go visit it’s tremendous. In which we spoke about the importance of integrating great IT systems with a great workforce, so…

Narrowing the gap between your IT systems and your workforce

Narrowing the gap between your IT systems and your workforce

OK lets address the Elephant in the room, I’m going to tell you how important the IT in your businesses is and you’re (probably) going to roll your eyes and think “of course you’d say that” But imagine for a second that Aurora Tech Support was formed because of a passion, a belief that technology…

We redesigned our website and you won’t believe what happened next…

We redesigned our website and you won’t believe what happened next…

The Digital world we live in is a beautiful thing, content delivered instantly straight to our hands, websites a far far cry from how they looked in the early days of the internet. Apple website 1996 We have so much at our finger tips now and it’s so easy to get our brand in front…

We deleted our Blog

We deleted our Blog

We deleted our Blog, over the years we added post upon post in an effort to get content on our website for potential clients to find and in the end we found we had a mess of blog posts that wasn’t easy to read or inviting in the slightest.

Why IT will make or break your company’s success, and why you should care

Why IT will make or break your company’s success, and why you should care

“You are heavily dependent on IT and without it you’d really struggle to run your business.”

IT is disrupting traditional industries, how to avoid the graveyard

IT is disrupting traditional industries, how to avoid the graveyard

The largest Taxi Company in the World don’t own any vehicles and the largest Hotelier in the World doesn’t own any Hotels.

A new type of IT Company

A new type of IT Company

You’ve probably heard us mention that we’re a new type of IT company. We say this because a few years ago a client said to us.