Blog : IT Support

How to make rapid efficiency gains in your organisation over the next 12 months

How to make rapid efficiency gains in your organisation over the next 12 months

The I.T. in your business can help you not only deliver amazing client experiences but really explode your companies growth.

A few of the things you should consider implementing in your organisation if you haven’t already and their benefits to you.

A maintenance agreement not only gives you an I.T. professional to call and ask for I.T. advice whenever you need it but the add-on services attached provide many more tangible benefits. By remotely monitoring and managing devices you can:-

– Reduce downtime
Real-time alerts and allows us your IT provider to remediate IT problems before your users come to you and tell you they can’t work.

– Enforce IT Compliance, reliability and system security
Protect your organization through fully managed patching, antivirus and backups.

– Reporting
Get frequent reports on where improvements can be made and efficiency gains be found.

If you want to speak with someone no obligation please use the below link to send us your details and we’d love to provide a free audit of your systems.

#Growth #Business #ITSupport

Find out how I.T. can catapult your companies growth

What does your business need to go to the next step?

What does your business need to go to the next step?

Scaling a business is hard, and that’s the main reason 8 out of 10 businesses fail. Of course I make the assumption they are good technically at what they do.

Often the failure to scale a business means that companies can’t manage turbulent times or unforeseen periods of difficulty that sometimes aren’t even created by those in the business. As technology weaves it’s way further into the fabric of our businesses the need to use those I.T. systems to scale and grow becomes greater and greater.

I.T. and the technology available to you is your “get out of jail free” card, often solutions can be implemented at a fraction of the cost of a new employee, to achieve the necessary growth required to hire those new team members you require but don’t have the capital quite yet. For over 15 years we’ve worked with many Yorkshire companies to create efficiency in their offices, increase employee engagement and productivity.

We first sit down with you, understand your business it’s values and challenges and then we look at monitoring the performance of the systems in your company and look to make improvements not just in the systems performance but how the technology in your business is used.

From this we can each month make constant improvements and efficiency gains for your team. This then leads into a huge spike in productivity and employee engagement.

Then scaling your business is easy, as it’s done in a holistic and manageable way, we’re positive that only by building these relationships with you can businesses succeed and thrive. In fact for 15 years we’ve built scaled Aurora Tech Support in this way through our technology. If you’d like to have a chat with us about how we can help you to scale and create a business for your competitors to be jealous of please get in touch.

I.T. Hardware and Infrastructure Support

 

Building for the future

Building for the future

The secret of any successful business is keeping all the plates spinning while innovating and building for the future.

Measuring what you do well and what gets results for your business. The data we hold in our organisations is fast becoming the key to unlocking growth and profitability. With proper analysis of this data we can find out what works and what doesn’t from our day to day activities. It tells us where our good clients are coming from and where our bad clients come from.

With this information we can build on our current successes and drive our businesses forward for the future. Every business is now an I.T. business because every business needs to use the internet, technology and data to succeed in the future.

Therefore it makes sense for every business to have an I.T. partner that not only keeps their systems operational but keeps their systems efficient and positions the technology in their business to drive results in the future.

The companies we work with receive more than just break / fix I.T. support, they get a business partner, a partner to look at how the company currently uses the I.T. in their day to day operations and look at how that I.T. can drive better results and increase profits.

And all this comes from first understanding your business, spending a bit of time getting to know you, your team and your goals and then secondly understanding your data, finding key indicators of growth, and potential future growth.

Once we have this overview of your business and how you want the future to look we can really start to together make big changes for the future and your results.

If you’d like to discuss how you can use your team and the I.T. in your company to build for the future lets have a chat.

Phone Chat

Does your business need innovative I.T. support, efficient systems, engaged inspired teams and happy customers?

Does your business need innovative I.T. support, efficient systems, engaged inspired teams and happy customers?

Does your business need innovative I.T. support, efficient systems, engaged inspired teams and happy customers?

I know no-one’s going to say no to this, but so many businesses suffer from poor I.T. systems and support for those systems, and don’t just spend a lot of money on support for those systems but cost their businesses more money from living with inefficient systems and un-engaged team members.

We save most clients money in both the short and long term, we don’t just provide I.T. support and solve issues when the go wrong, we look at the network and make recommendations on how systems can be improved. This results in growth for your company and engaged employees. Truly win win.

The I.T. in your business is your business, we transact through our devices and desk phones, without them your team can’t produce results for your clients. We understand this is the most important aspect of the systems in your company not just getting things working again if they fail.

With efficient systems and inspired teams you can create amazing experiences for your clients and send referrals through the roof.

This is where Aurora Tech Support excel, we’re fanatical about service, and we know the benefits everyone accrues when things are running smoothly.

If you’d like to have a chat please get in touch we can spend 15 minutes on the phone or come see your setup and give you a proposal for managing your systems.

Find out a little more on the link below

I.T. Hardware and Infrastructure Support

Business Growth and Development

Business Growth and Development

I was brought in to Aurora Tech Support predominately help existing clients build and develop their businesses through efficient technology, and bring in new clients too but my main role is to pass the Aurora philosophy of teamwork, leadership and communication through technology to our loyal customers.

I’ve worked with Aurora on and off now for years and have always worked well as we share many of the same principles. We believe in an honest and prompt service, that delivers for both you and your end clients who we haven’t even met, we believe that through this cost savings and better results happen. Removing inefficiency in business creates a snowball effect on everything around you and your business.

So you might now be wondering how we do this? The answer is simple, it’s not rocket science. It’s not reinventing the wheel. It’s implementing proven business practices that have existed since businesses were invented, we just do it better and and with a modern twist. We use technology to deliver fantastic results for clients and prospects and therefore your clients and prospects.

We use leadership techniques pioneered by Dale Carnegie and other leading business professionals. We’ll be delivering a few seminars on the subject later on this year but if you’d like to have a chat about anything in the meantime please give us a call on

01937 586888

Or click below to find out a bit more

I.T. Hardware and Infrastructure Support

Using I.T. to drive your business growth

Using I.T. to drive your business growth

Hopefully you’ve got an amazing team at your company, for that team to really produce results for your business they need systems, amazing systems that wow your clients and prospects and allow amazing communication both in and outside the office.

Having a modern I.T. system to run your business is the difference between growth and stagnation. All forward thinking companies are embracing instant messaging, social media and their company website to generate enquiries, produce leads and deliver their services.

Your businesses I.T. should have a strategic model driving it, and you should be constantly discussing in company meetings your I.T. strategy. In fact if you don’t have your I.T. systems and embracing modern technologies on your company meetings agenda then you’re already falling behind the competition.

Aurora Tech Support can help with your I.T. strategy if you need to drive your business productivity forward, we don’t just try and prevent issues with your companies I.T. and fix things when they go wrong but we also look at business strategy for growth, communication and service.

We use proven leadership techniques to create business systems that you can drive through the technology in your company.

If you’d like to discuss please give us a call on

01937 586888

or book a phone appointment now.

Phone Chat

Business I.T. Support Services & Managed Service Provider

Business I.T. Support Services & Managed Service Provider

Finding a reliable I.T. provider for your business can be a tall order, I’m sure this isn’t exclusive purely to I.T. providers but service among most industries have taken a dive.

However we know companies rely so much on their I.T. and need a supplier that delivers the best services around, and our focus is service first.

We’ve embraced instant messaging and our contract clients get a dedicated phone number to speak with a member of staff to get issues resolved quickly and efficiently.

Using a reliable outsourced I.T. service provider means that you can concentrate on the activities your company can bill for, and we’ll even help with that. We can have monthly or quarterly meetings to discuss strategy and how you can improve the general processes in your business to produce better results.

If you’d like to have a chat about anything technology or I.T. related please give us a call on.

01937 586888

I.T. Hardware and Infrastructure Support

Is your Business stuck in an I.T. “Catch 22”?

Is your Business stuck in an I.T. “Catch 22”?

It’s the classic quagmire, you need to change your I.T. support provider because they are letting you and your team down, but you don’t have the time to deal with it at the moment. We see and hear this all the time, you’re not alone we promise.

And probably the reason you don’t have the time to deal with it at the moment is because your poor I.T. infrastructure, the tools and backbone of your business are slowing you down and putting you behind.

It’s an enigma wrapped in a conundrum wrapped in an enigma (so to speak).

Also it’s not straight forward we understand that, sometimes your current provider has all the settings, network map and understanding of your systems and pulling the tablecloth from underneath sometimes can seem like it might not leave all the items on the table standing, putting you in a worse situation. It’s a mess! Just like the network.

But something has to be done, because poor I.T. impacts every aspect of your business from leadership to team morale to results. And every day you tolerate poor I.T. systems in your Business you’re losing time and money.

It seems you’re damned if you do and damned if you don’t. But you don’t have to feel like that.

We see this day in day out with the companies we speak with and we feel your pain, that is why we have built in to our client platform not only the ability to manage your I.T. settings, passwords, GDPR plus more but manage migrations to us as your supplier.

You let us know exactly what you do know about your setup and exactly what you don’t know and we’ll take care of the rest. We’ll fill in the gaps to give you peace of mind moving forwards and best of all it won’t cost you a penny, for the time taken finding the answers to your network setup if we are your provider for the support we won’t charge.

Plus any information about your I.T. infrastructure you add to our management platform is encrypted so only you and our engineers can get the information required to improve your systems and amaze your clients and prospects.

Truly win win

To speak with a member of our team today give us a call on 01937 5868888 and we’ll get you out of the swamp. We look forward to working with you.

I.T. Hardware and Infrastructure Support

Protecting your computers and your future too

Protecting your computers and your future too

For 14 years we’ve worked harder than the competition to offer I.T. support that not only keeps all of your I.T. infrastructure working and working well, but to also offer that piece of mind that comes from knowing we’re on your side.

We build relationships that mean we both get the most out of working together. We can’t thrive as a businesses without our clients thriving as a business.

This is as important now as it ever has been, as more and more of our day to day business is done via computers and the internet and convergent disruption changing the business landscape beyond all recognition. Now more than ever modern businesses need to trade on the internet as their primary platform and those that don’t will get lost in the noise. We see a lot of businesses recognising they need a platform on the internet but in actual fact just end up adding to the noise with many switching potential buyers off.

They realise they need to have a presence on platforms like LinkedIn, Twitter, Instagram and Facebook but have no idea how to separate themselves from the pack and thereby end up adding to the already crowded middle.

The key we have found is to offer great free advice, doing this without de valuing your time or giving away hard earnt trade secrets can be difficult.

But in truth the issue goes deeper than just getting a message out there that’s a little different to the rest. It’s creating that different message and creating a different service for your clients and with that different service delivering different results. From start to finish being different, being better than the competition.

We’ve done this for over 14 years and so are as well placed as anyone to work closely to make sure your technology delivers not only for you and your team but for your prospects and clients too. Who ever we work with on whatever level we deliver not only amazing I.T. support services but future results for your business. We look constantly to make sure the systems you use are creating the desired results for you and those you support with your products and services.

Our traditional I.T. support contracts offer system monitoring (among many other amazing business benefits) so each month we’ll look to see how improvements can be made to your systems, improving productivity and team efficiency thereby creating amazing experiences for your clients and prospects.

And our Growth partnership services provide a working platform for us once a month or every quarter to sit down and spend time going through results with a fine tooth comb and producing better more amazing results after each meeting.

 

To find out more about either of these services please give us a call on 01937 586888 or click on the relevant link below.

I.T. Hardware and Infrastructure Support

Business Growth Partnership

Great I.T. support can be sometimes be the slowest.

Great I.T. support can be sometimes be the slowest.

We’ve been working full throttle since December, to be honest December-February are usually more steady away 3rd gear but that’s another post for another day.

Our clients have had their fair share of hardware failures and service collapses and we’ve been working around the clock to get systems and services operational again. Over the last 3 years we as a company have been proactively organising our clients systems to make sure the majority of issues are solved in 5-45 minutes. However sometimes things need to be rebuilt and sometimes that takes time.

I had a conversation this week with a good friend of mine, we worked together three years ago to get his I.T. consultancy set up. He asked me how I believe it’s best to communicate situations to customers when an issue cannot be rectified within the hour.

For instance one client of Aurora Tech Support has 20 years of management data in one database file, which currently sits at 22Gb of information. In the 3rd week of December that database crashed and refused to be reconnected to SQL server because of a discrepancy in that information. Without going into technical detail that would make Isaac Newton feel sleepy it can be like turning a ship and many many commands need to be run on the data.

Now obviously the customer feels like they are dead in the water when in fact the ship is very slowly turning (so to speak, are you still with me?) my friend asks how in situations like this when it is “all hands on deck” (staying with the Nautical theme) to what extent should he stop the concentration on the job in hand and getting the customer back up and running to update the client on the situation.

Please feel free to disagree, my findings on the best course of action are as follows, I think it depends on the client but you should have a general process in place. The client needs to know the issue is a top priority for you as it is for them, and an idea of what you’re doing to rectify the issue and a rough timescale to “all systems go”.

Now, let me be the first to tell you that the Gods of I.T. really like to move the goal posts, so while with the big issues you can be working through a process list you’ve carried out 300 times before you can find yourself stuck at an impasse and having to rethink your strategy. Those ones and zeros can be tricky customers.

I mean this hand on heart, the biggest issue in I.T. support is not the technical side of the job but the communication. And I’m pretty sure that’s true for almost every business on the planet.

In our 14 years as one of the leading I.T. support firms in Yorkshire we have had a few engineers come work with us and we’ve had some both incredibly talented engineers and great communicators. But by far the leading skill has been their communication.

Those that are incredibly technical but have poor communication skills have been a car crash. While those with limited technical skills but great communication have thrived.

One engineer that come to mind was a young 16 year old called Charlie who knew nothing about I.T. but he asked for an opportunity. We started him out with small tasks such as software updates and testing/signing off small issues. Within weeks he was replacing screen inverters and soldering DC jacks etc. He just had the communication skills to hit the ground running and picked up some more great skills as a result of his attitude. Charlie went on to install Fibre broadband lines in Australia and I’m sure now he’s killing it somewhere.

Managing communication with your clients is as important as fixing the issue, arguably more important. And that’s the ethos we built Aurora Tech Support on.

If this article has hit home in any way please get in touch we’d love to talk about how we can send your business into the stratosphere.

I.T. Hardware and Infrastructure Support